Privacy Policy

At Rew Rew Adventures, the trust and safety of our guests are at the heart of every journey we accompany them on.

When you share your personal information with us, you give us the opportunity to carefully prepare for your trip, answer your questions, arrange transportation and accommodation, meet road safety standards, and deliver a memorable travel experience in Vietnam.

Information About the Responsible Person and Data Controller

Your personal data is directly managed and protected by:

Person in Charge: Nguyễn Tuấn Hiệp (Founder Tuan Hiep).
Position: Founder & Chief Executive Officer (Founder & CEO), Rew Rew Adventures.
Legal Business Name: CÔNG TY TNHH DU LỊCH REW REW (International Trade Name: Rew Rew Adventures Company Limited).
Business Tax Identification Number: 5801515289.
International Travel Business License: No. 68-0050/2024/CDLQGVN-GP LHQT, issued by the Vietnam National Authority of Tourism.
Registered Office Address: C32 Hoang Van Thu Planning Area, Ward 4, Da Lat City, Lam Dong Province, Vietnam.
Tel/WhatsApp: (+84) 387 374 373 – (+84) 918 002 917
Email: booking@rewrew.vn.

Types of Personal Data We Collect

Personal and Contact Information

This includes your full name, email address, phone number or WhatsApp account, nationality, country of residence, preferred communication language, and the name of the group representative.

Tour Booking and Travel Itinerary Information

Departure dates, trip duration, number of participants, selected tour type, and hotel addresses for pick-up and drop-off.

Identification Documents and Administrative Information

Passport numbers, visa information, dates of birth, or national identity card details. This information is collected only when necessary to complete temporary residence registration at hotels or homestays as required by Vietnamese law, or to obtain sightseeing permits from forest management boards and local forest rangers for trekking routes or national park visits.

For physically demanding outdoor tours, we may ask you to provide information about your physical fitness, swimming ability, medical history relating to cardiovascular conditions or blood pressure, musculoskeletal injuries, and emergency contact details. This information helps us prepare appropriate rescue equipment and ensure safe medical assistance when needed.

Communication and Consultation Information

This includes messages, request notes, feedback, and attachments you provide when contacting us through our website, email, WhatsApp, social media, or online forms.

Payment, Invoicing, and Transaction Information

This includes deposit records (the 30% booking deposit), payment confirmations, service invoices, refund processing information, and billing addresses, if requested. All online card transactions are processed through secure third-party payment gateways. We do not store credit card numbers or CVV security codes on our servers.

Technical Data, Website Usage, and Cookies

IP addresses, device types, operating systems, browser types, pages viewed, access times, and approximate geographical location used to optimize currency and language display.

Guest Experience Photos and Reviews

If you voluntarily share photos, videos, experience reviews, or thank-you messages, we may store this content to improve our services or inspire future travelers.

Purposes for Using Personal Data

Handling Inquiries and Managing Tour Bookings

Answering questions, recommending suitable itineraries, providing detailed quotations, confirming bookings, arranging accommodation, and coordinating tour guides for your trip.

Preparing a Personalized and Thoughtful Experience

Based on your preferences, practical needs, and physical fitness level, we prepare suitable motorcycles, certified helmets, properly fitted protective gear, safety harnesses, and appropriately sized life jackets.

Ensuring Maximum Safety Throughout Your Journey

Some Rew Rew Adventures experiences take place in mountainous areas, on steep and challenging mountain passes, near waterfalls, or in rural locations far from urban centers. Health information and emergency contact details help our tour guides make safe decisions in the event of extreme weather or a medical emergency.

Complying with Legal, Accounting, and Administrative Obligations

Completing temporary residence registration for international guests with local police authorities, issuing financial invoices, retaining accounting records as required by tax laws, and handling immigration-related procedures or sightseeing permits where applicable.

Improving Service Quality and Staff Training

Reviewing guest feedback, analyzing popular itineraries, and examining website data to continuously improve service procedures and enhance tour guides’ safety skills.

Maintaining Appropriate Communication Channels

Providing pre-departure updates, communicating weather conditions, sending service confirmations, and offering post-trip customer support.

Legal Bases for Processing Personal Data

Your consent: When you voluntarily register, complete a consultation form, or agree to share your information.
Performance of a service contract: Processing your data is necessary to prepare, confirm, and deliver the tour in accordance with the booking agreement between both parties.
Compliance with legal obligations: Meeting applicable Vietnamese legal requirements relating to tourism, accommodation, taxation, accounting, and Decree No. 13/2023/ND-CP on Personal Data Protection (PDPD).
Vital interests of guests: In emergencies involving health or the safety of human life during outdoor adventure activities.

You have the right to withdraw your consent at any time. However, withdrawing consent may interrupt our ability to provide services or affect our ability to ensure your safety during the trip.

Rew Rew Adventures never sells your personal data.

We share data only when necessary, lawful, and directly related to your trip, with the following categories of recipients:

Local Service Providers

These include assigned Easy Rider guides, transportation drivers, homestay or hotel owners, local restaurants, and adventure equipment providers. We provide only the minimum information necessary for these partners to perform their duties (for example, your name and pick-up time).

Competent State Authorities

We provide passport information and itinerary details when requested through valid written requests from immigration police authorities, forest rangers responsible for special-use forests, or financial authorities conducting tax inspections in accordance with the law.

Technology Infrastructure and Communications Providers

These include hosting providers, email service providers, booking management systems, cloud storage services, and website analytics providers.

Payment Service Providers and Banks

These include reputable electronic payment gateways and commercial banks that facilitate deposit transactions, invoice payments, and refunds in accordance with our service policies.

All external partners receiving data are bound by confidentiality obligations and may process the data only within the scope of their authorized duties.

Data Protection and Information Security Measures

We implement appropriate technical security measures and management procedures to protect personal data against unauthorized access, accidental loss, destruction, or unlawful disclosure:

All data transmitted through our website is encrypted using SSL security certificates (HTTPS).
Strict internal access controls ensure that only personnel directly responsible for tour coordination can access guest records.
Identification documents and health declaration information are securely stored in password-protected folders with two-factor authentication.

Data Retention Period

We retain personal data only for as long as necessary to fulfill the purposes described above or as required by law:

Initial contact and inquiry data will be periodically reviewed for deletion if you do not proceed with a booking.
Tour booking records, safety information, and emergency contact details are retained throughout the trip and stored for a reasonable period afterward to address any issues or feedback.
Data relating to invoices, accounting documents, payment histories, and tax obligations must be retained in accordance with Vietnamese Accounting Law, generally for a minimum of 5 to 10 years, depending on the applicable requirements.

When data is no longer necessary, we will securely delete it, destroy the relevant documents, or anonymize the data.

Your Legal Rights Regarding Personal Data

Under applicable personal data protection laws, you have the following rights:

Right to be informed: To receive transparent information about how your data is collected, processed, and shared.
Right of access: To request a copy of the personal data we hold about you.
Right to rectification: To request corrections or updates to inaccurate or incomplete personal information.
Right to erasure: To request the permanent deletion of your personal data, except where we are legally required to retain accounting records, safety-related information, or records necessary to resolve legal disputes.
Right to object to or restrict processing: To request that we stop sending marketing communications or limit the scope of data processing.

To exercise any of these rights, please contact us at booking@rewrew.vn. We may ask you to verify your identity before processing your request.

Special Provisions for Tourism and Real-World Experiences

Disclosure of Physical Fitness and Health Conditions

Before participating in adventure sports (such as canyoning tours, SUP tours, or long-distance motorcycle tours), guests are advised or required to complete a brief health declaration.

This information is used exclusively to assess practical safety requirements, select suitable canyoning routes, and provide appropriately sized protective equipment. The declaration is accessible only to tour operations personnel and the guides directly responsible for your trip.

Protecting Children’s Privacy

Rew Rew Adventures offers cultural village exploration and excursions around Da Lat suitable for families with young children.

We collect children’s information only when necessary to arrange seating or prepare properly fitted life jackets and helmets. All information about children must be provided by their parents or legal guardians.

Respecting Guests’ Personal Images

We respect the privacy and dignity of our guests, tour guides, and the local communities we visit.

Our team often takes memorable photos during trips and shares them with guests as keepsakes. We will not publicly publish images in which your face is clearly identifiable on our website or in public advertising campaigns without your verbal or written consent.

If you find any image of yourself on our website or social media that you would like removed, please contact us at booking@rewrew.vn. We will remove it immediately.

Data Incident Handling and Notification

If we discover a data security incident that may affect guests’ rights or safety, we will promptly implement remedial measures and notify you and the competent authorities in accordance with applicable legal requirements.

Links to Third-Party Websites

Our website may contain links to third-party platforms, such as TripAdvisor, Google Maps, GetYourGuide, Facebook, Instagram, and TikTok. We are not responsible for the privacy policies of these third-party websites and encourage you to review their policies when visiting them.

Policy Amendments and Updates

We may update this Privacy Policy from time to time to reflect changes in our service model, legal requirements, or technological improvements.

Whenever changes are made, the latest update date at the bottom of this page will be revised accordingly.

Official Contact Information

All payment, deposit, and service confirmation arrangements must be made exclusively through our official channels:

Business Name: CÔNG TY TNHH DU LỊCH REW REW (Rew Rew Adventures Company Limited)
International Travel Business License: No. 68-0050/2024/CDLQGVN-GP LHQT, issued by the Vietnam National Authority of Tourism
Tax Identification Number: 5801515289
Office Address: C32 Hoang Van Thu Planning Area, Ward 4, Da Lat City, Lam Dong Province, Vietnam
Hotline / WhatsApp: (+84) 387 374 373 or (+84) 918 002 917
Email: booking@rewrew.vn
Website: https://rewrew.vn/

Last updated: October 26, 2026.